Frequently Asked Questions
General Question
What types of flooring do you offer?
We provide a wide range of flooring options, including SPC flooring, PVC flooring, laminate flooring, engineered flooring, solid wood, MLC flooring, HEV flooring, outdoor decking, and artificial grass.
Do you offer wall panels?
Yes, we supply high-quality wall panels, including WPC wall panels and decorative panels for interior and exterior use.
Where are your products sourced from?
Our products are sourced from trusted manufacturers known for their quality and durability.
Can I see samples before purchasing?
Absolutely! You can visit our showroom to view samples or request a sample delivery to your location.
Installation and Maintenance
Do you provide installation services?
Yes, we offer professional installation services for all our flooring and wall products
How long does installation take?
Installation time depends on the size of the project and the type of flooring or wall panels. Our team can provide an estimate after assessing your requirements.
How do I maintain my flooring?
Maintenance depends on the type of flooring. For SPC and laminate, regular sweeping and damp mopping are sufficient. Wood flooring such as solid flooring may require occasional polishing.
Customization and Design
Can I customize the flooring or wall panels?
Yes, we offer a range of colours, textures, and finishes to match your design preferences.
Do you provide design consultations?
Yes, our experts can assist you with design advice and product recommendations based on your space and style.
Orders and Delivery
How do I place an order?
You can place an order through our social media, by visiting our showroom, or by contacting our sales team directly.
Do you deliver products?
Yes, we provide delivery services within our service areas. Delivery charges may apply based on location.
What is your lead time for orders?
Lead times vary depending on the product and stock availability. We’ll inform you of the expected delivery time when you place your order.
Warranty and Returns
Do your products come with a warranty?
Yes, most of our products come with a manufacturer’s warranty. The duration and terms depend on the specific product.
What is your return policy?
Returns are accepted for unused and unopened products within 7–14 days of purchase, depending on our policy. Customized orders are non-refundable.
Sustainability
Are your products safe for pets, children, and the environment?
Yes, our products are designed to be eco-friendly and safe for both your family and pets.
Are your products certified as environmentally safe?
Yes, our products meet international environmental standards and certifications, giving you peace of mind about their safety and sustainability.